Privacy policy

Last updated: September 12, 2026

This Privacy Policy explains how Eclore Floral LLC (“Eclore Floral,” “we,” “us,” or “our”) collects, uses, and shares personal information when you visit www.eclorefloral.com, place an order, contact us, or otherwise use our services.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Eclore Floral LLC
40 Burlews Court, Building 4
Hackensack, NJ 07601
United States

Email: support@eclorefloral.com
Phone: (201) 250-8226

Personal Information We Collect

Depending on how you interact with Eclore Floral, we may collect:

Contact information: Your name, email address, phone number, billing address, delivery address, and recipient information you provide when placing an order.

Order and transaction information: Products purchased, delivery or pickup preferences, order history, gift messages, and payment-related information processed through our payment providers.

Account and customer service information: Account details, messages, requests, feedback, and information you provide when contacting us.

Device and usage information: IP address, browser type, device information, pages viewed, search activity, referral information, and interactions with our website.

Marketing preferences: Email or SMS subscription status, consent information, and interactions with marketing communications.

How We Collect Information

We collect personal information:

Directly from you when you place an order, create an account, subscribe to marketing, or contact us.
Automatically through cookies, analytics, pixels, logs, and similar technologies when you use our website.
From service providers and business partners that help us operate our store, process payments, provide deliveries, analyze website activity, or support marketing.

How We Use Personal Information

We may use personal information to:

Process and fulfill flower and gift orders.
Arrange local delivery and scheduled pickup.
Communicate with you regarding orders and customer service.
Maintain customer accounts and transaction records.
Send marketing emails or text messages when you have agreed to receive them.
Improve our website, products, services, advertising, and customer experience.
Measure website and marketing performance.
Detect and help prevent fraud, abuse, or security incidents.
Comply with applicable legal, tax, accounting, and regulatory obligations.

How We Share Personal Information

We may share personal information with service providers and partners when reasonably necessary to operate Eclore Floral and provide our services.

These may include:

Shopify, which powers our online store and checkout.
Payment processors and financial service providers.
Delivery and courier providers.
Email, SMS, customer service, and marketing providers.
Analytics and advertising providers, including Google Analytics and related services used to understand website activity and campaign performance.
Professional advisers, such as accountants, attorneys, and insurers.
Government agencies or other parties when disclosure is required by law or reasonably necessary to protect our customers, business, or legal rights.

We do not intentionally sell personal information for monetary consideration. Certain advertising or analytics activities may be considered a “sale” or “sharing” of personal information under some U.S. state privacy laws. Where applicable, you may have the right to opt out of those activities.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember preferences, understand how customers use our site, improve performance, and support advertising and marketing.

Some cookies are necessary for functions such as:

Shopping carts
Checkout
Customer accounts
Security
Fraud prevention
Website functionality

Other cookies may be used for analytics and marketing.

You can manage cookies using your browser settings and any privacy controls available on our website. Disabling certain cookies may affect website functionality.

Analytics and Advertising

We may use analytics and advertising services to better understand website traffic, measure advertising performance, and improve our marketing.

These providers may collect information using cookies, pixels, and similar technologies according to their own privacy policies.

Email and SMS Marketing

If you opt in to receive marketing communications, Eclore Floral may send you promotional emails or text messages.

You can unsubscribe from marketing emails using the unsubscribe link included in an email.

You can opt out of marketing text messages by replying STOP.

You may still receive transactional communications necessary to process an order, provide delivery updates, or respond to customer service requests.

Payment Information

Payments are processed through Shopify and payment providers available during checkout.

Eclore Floral does not store your full payment-card number on our own servers. Payment providers process payment information according to their own privacy and security practices.

Data Retention

We retain personal information for as long as reasonably necessary to:

Provide our services.
Maintain order and transaction records.
Resolve disputes.
Prevent fraud.
Enforce agreements.
Meet tax, accounting, regulatory, and legal requirements.

The amount of time information is retained depends on the type of information and why it was collected.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of transmitting or storing information online is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed toward children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us, please contact us so that we can review the request.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to request:

Access to personal information we maintain about you.
Correction of inaccurate information.
Deletion of certain personal information.
A copy of certain personal information.
Withdrawal of marketing consent.
Opt-out of certain targeted advertising, sales, or sharing where applicable.

To submit a privacy request, contact:

support@eclorefloral.com

We may need to verify your identity before completing a request.

Third-Party Links

Our website may contain links to third-party websites or services.

Eclore Floral is not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, technology, services, privacy practices, or legal requirements.

When we update the policy, we will post the revised version on our website and update the “Last updated” date.

Contact

For questions, requests, or concerns regarding this Privacy Policy: