A little help from Eclore
Flowers, without the guesswork.
Your questions about local delivery, scheduled pickup and caring for your flowers—all in one place.
Delivery & pickup
A thoughtful gift, delivered locally.
Where do you deliver?
We deliver fresh flowers locally in Hackensack and eligible nearby communities in Bergen County, New Jersey. Select NYC delivery may be available depending on the address, date and availability.
Explore our delivery areas or contact us to confirm your recipient’s address before ordering.
Can I choose my delivery date?
Choose an available delivery date in your cart before checkout. Please check the date and recipient’s address carefully before completing your order.
Do you offer same-day delivery?
Our same-day order cutoff is 2:30 p.m. Eastern, Monday–Saturday. Availability depends on the arrangement and delivery address. Check the available dates in your cart or call us before ordering if timing is important.
Do you deliver on Sundays?
We do not offer Sunday delivery. Please choose another available date when placing your order.
Can I collect my order in Hackensack?
Yes. Pickup is available by appointment in Hackensack. Choose pickup and an available date when ordering, and confirm your collection arrangements with our team before visiting.
Ordering & changes
Help with the details that matter.
Can I order from another state?
Yes. You can place your order online from elsewhere and send flowers to a recipient in our local delivery area. Enter the recipient’s address as the delivery address.
Can I modify my order?
Contact us no later than 24 hours before your scheduled delivery to request a change to the card message, delivery date or address. If your order is already being prepared or is out for delivery, changes may not be possible.
Can I cancel my order?
Contact our team by phone or email to request a cancellation.
- Standard deliveries: cancel at least 48 business hours before the delivery date.
- Same-day or next-day deliveries: cancel within 30 minutes of placing the order.
Once an order has been prepared or is out for delivery, we are unable to cancel it.
Where is my order confirmation?
Check your spam or junk folder and confirm that you entered the correct email address. If you still cannot find it, email support@eclorefloral.com with your name and order details so we can help.
Flowers & care
Fresh flowers, thoughtfully arranged.
Will my arrangement look exactly like the photo?
Our photos show the arrangement’s style. Because flowers are fresh and seasonal, varieties may occasionally need to be substituted. We select the closest possible color, style or flower variety and contact you in advance if a substitution significantly changes the look.
How do I care for my flowers?
For cut flowers in a vase, trim the stems at a 45-degree angle and change the water every 1–2 days. Use the flower food as directed. Keep your arrangement in a cool spot away from direct sunlight, heaters and vents.
What if there is a problem with my flowers?
If your flowers arrive damaged or below our standards, email a clear photo and your order details to support@eclorefloral.com within 24 hours of delivery to be eligible for a free replacement on the next available delivery date or a refund.
For concerns about a vase or another accessory, contact our team for assistance.