Privacy Policy

Last updated: September 12, 2026

This Privacy Policy explains how Eclore Floral LLC (“Eclore Floral,” “we,” “us,” or “our”) collects, uses, and shares personal information when you visit www.eclorefloral.com, place an order, contact us, or otherwise use our services.

Contact Us

Eclore Floral LLC
40 Burlews Court, Building 4
Hackensack, NJ 07601
United States

Email: support@eclorefloral.com
Phone: (201) 250-8226

Personal Information We Collect

Depending on how you interact with Eclore Floral, we may collect contact information, order and transaction information, account and customer service information, device and usage information, and marketing preferences.

How We Collect Information

• Directly from you when you place an order, create an account, subscribe to marketing, or contact us.
• Automatically through cookies, analytics, pixels, logs, and similar technologies when you use our website.
• From service providers and business partners that help us operate our store, process payments, provide deliveries, analyze website activity, or support marketing.

How We Use Personal Information

• Process and fulfill flower and gift orders.
• Arrange local delivery and scheduled pickup.
• Communicate with you regarding orders and customer service.
• Maintain customer accounts and transaction records.
• Send marketing emails or text messages when you have agreed to receive them.
• Improve our website, products, services, advertising, and customer experience.
• Measure website and marketing performance.
• Detect and help prevent fraud, abuse, or security incidents.
• Comply with applicable legal, tax, accounting, and regulatory obligations.

How We Share Personal Information

We may share personal information with service providers and partners when reasonably necessary to operate Eclore Floral and provide our services. These may include Shopify, payment processors, delivery providers, email and SMS providers, analytics and advertising providers, and professional advisers.

We do not intentionally sell personal information for monetary consideration. Certain advertising or analytics activities may be considered a “sale” or “sharing” under some U.S. state privacy laws. Where applicable, you may have the right to opt out.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember preferences, understand how customers use our site, improve performance, and support advertising and marketing. Some cookies are necessary for shopping carts, checkout, customer accounts, security, fraud prevention, and website functionality.

Analytics and Advertising

We may use analytics and advertising services to understand website traffic, measure advertising performance, and improve our marketing. These providers may collect information using cookies, pixels, and similar technologies according to their own privacy policies.

Email and SMS Marketing

If you opt in to receive marketing communications, Eclore Floral may send you promotional emails or text messages. You can unsubscribe from marketing emails using the unsubscribe link included in an email. You can opt out of marketing text messages by replying STOP. You may still receive transactional communications necessary to process an order, provide delivery updates, or respond to customer service requests.

Payment Information

Payments are processed through Shopify and payment providers available during checkout. Eclore Floral does not store your full payment-card number on our own servers.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain records, resolve disputes, prevent fraud, enforce agreements, and meet legal, tax, accounting, and regulatory requirements.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmitting or storing information online is completely secure.

Children's Privacy

Our services are not directed toward children, and we do not knowingly collect personal information from children in violation of applicable law.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including access, correction, deletion, portability, withdrawal of marketing consent, and opt-out rights for certain targeted advertising, sales, or sharing. To submit a privacy request, contact support@eclorefloral.com.

Third-Party Links

Our website may contain links to third-party websites or services. Eclore Floral is not responsible for the privacy practices of third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, technology, services, privacy practices, or legal requirements. When we update the policy, we will post the revised version on our website and update the “Last updated” date.

Contact

Eclore Floral LLC
40 Burlews Court, Building 4
Hackensack, NJ 07601
United States
Email: support@eclorefloral.com
Phone: (201) 250-8226