1. About Us
This website is operated by Eclore Floral LLC (“Eclore Floral,” “we,” “our,” or “us”).
We are a family-owned floral business located in New Jersey, proudly serving our community for over 30 years.
Contact Information:
📞 (718) 940-0075
📧 support@eclorefloral.com
Eclore Floral LLC is the data controller of any personal information collected through this website.
2. Information We Collect
We collect personal data to provide you with the best service possible. This may include:
-
Identity & Contact Information: Your name, email, phone number, billing address, and delivery address.
-
Order & Transaction Data: Details of your purchases, delivery preferences, and order history.
-
Technical Data: IP address, browser type, operating system, time zone, and other technical details about how you access our site.
-
Usage Data: How you use our website, pages visited, and interactions with our online content.
-
Marketing Preferences: Your communication preferences and any messages or feedback you send to us.
We do not collect sensitive personal data such as health, race, religion, or political opinions.
3. How We Collect Information
We collect data in the following ways:
-
Directly from you: When you place an order, create an account, subscribe to our mailing list, or contact us.
-
Automatically: When you use our website (via cookies, analytics, and similar technologies).
-
From third parties: For example, trusted partners or delivery couriers who assist us in fulfilling your orders.
4. How We Use Your Information
We use your information to:
-
Process and deliver your floral orders.
-
Manage your account and customer relationship.
-
Communicate with you about orders, promotions, or service updates.
-
Improve our website and customer experience.
-
Comply with legal obligations.
We may also send you occasional marketing emails if you have opted in. You can unsubscribe at any time by clicking the “unsubscribe” link or emailing support@eclorefloral.com.
5. Children’s Privacy
Our Services are not directed at children under 18 years old, and we do not knowingly collect data from minors.
6. Sharing Your Information
We only share your personal data with:
-
Trusted third-party providers, such as delivery drivers, IT support, and payment processors, strictly for order fulfillment and business operations.
-
Analytics providers, like Google Analytics, to help us understand and improve website performance.
-
Legal or regulatory authorities, if required by law.
We do not sell or rent your personal data to any third parties.
7. Payment Security
All online payments are processed securely through trusted payment providers.
We never store or have access to your full payment card details.
8. Data Security
We use secure servers, encryption, and appropriate technical safeguards to protect your information from unauthorized access, loss, or misuse.
However, no online transmission is 100% secure, and we cannot guarantee absolute protection.
9. Data Retention
We retain your data only as long as necessary to fulfill orders, comply with legal requirements, or resolve disputes. Once data is no longer needed, it will be securely deleted.
10. Your Rights
You have the right to:
-
Access the personal data we hold about you.
-
Request corrections or deletion of your data.
-
Withdraw consent for marketing communications.
-
Request data portability (a copy of your data in digital form).
To exercise your rights, contact us at support@eclorefloral.com.
11. Third-Party Links
Our website may include links to third-party sites. We are not responsible for their privacy practices. Please review the privacy policies of any external websites you visit.
12. Cookies
We use cookies to enhance your browsing experience and analyze website traffic.
Cookies help remember your preferences and improve website performance.
You can choose to accept or decline cookies in your browser settings. However, disabling cookies may affect site functionality, such as the ability to create an account or place an order.
For more details, please refer to our [Cookie Policy] (or include as Section 12 of this same document).
13. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date.
Significant changes may also be communicated by email.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at:
📧 support@eclorefloral.com
📞 (718) 940-0075
📍 Eclore Floral LLC – New Jersey, USA