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Call (718) 940-0075 to order today
Call (718) 940-0075 to order today

FAQ

Can I Modify my order?

Once you have placed your order, you can contact our Customer Service team to change the message, date and address no later than 24 hours before your chosen delivery date. You may not be able to change the details if the flowers are already out for delivery, but we will always try to do our very best to accommodate your request if possible


Can I cancel my order?

Once you have placed your order, you can contact our Customer Service team either though telephone or email to cancel it no later than 48 business hours before your chosen delivery date. For Next Day or Same Day deliveries, you must cancel within 30 minutes of placing your order. Once an order is out for delivery, we cannot be responsible for any cancellations.

Substitute flowers

Due to the nature of our fresh flowers, there may be occasions where we have to substitute them. If this happens, we will always endeavour to choose the next closest colour or variety. If we feel that the colour is very different or we need to choose a different product entirely, we will always alert you in advance of your delivery. Please also note that appropriate substitutions may be made when flowers are reaching the end of their season.

 

What if I don’t receive my order confirmation email?

If you do not receive a confirmation email within a few minutes of placing your order, please double check your junk folder in case it has been routed there. You may need to mark us a ‘safe sender’ to ensure all future emails are directed to your inbox. If it’s still not there, you may have entered your email address incorrectly at the time of placing your order in which case please contact our Customer Service team who can rectify this for you.


My flowers aren’t fresh. What do I do?

If the flowers do not meet our own high standards, we will give you the choice of a free replacement at our next available delivery date, or a refund. Please note that you will need to email us a photo of the poor quality or damaged flowers within 24 hours of receipt in order to be eligible for a refund or replacement. If you have ordered accessories from us and you are not happy about the condition in which they have been delivered to you, please contact our Customer Service team so that we can help you.

Where do you deliver to?

Our natural flowers can be delivered in NYC 

other things can be delivered other places all over USA

We ship Eclore Floral accessories, including candles, room sprays, floral scissors and vases, across the United States. To place an order, please email (put in email)

 

How can I make the most out of my flowers?

To keep your flowers as fresh as possible, we recommend trimming the stems at a 45° angle on receiving them and changing the water every few days. Your flowers will also benefit from the use of flower food. It’s important to keep them away from direct sunlight and heat and instead place them in a cool environment. Most flowers will perform best if kept in temperatures between 10 and 15°c.